Questions we are often asked
Is there a minimum order?
No, on the other hand the shipping costs with Mondial Relay are increased if your order is lower than 15€.
What are the delivery times?
Your order will be shipped today if you validate it before noon (Monday to Friday). Count 24 to 96 hours for the routing of your parcel according to the carrier chosen (for metropolitan France). Orders shipped with Mondial Relay are limited to 30kg. If your order is over 30kg, it will be shipped with DPD relais. More details on our delivery methods.
Is the payment secure?
Féerie Cake uses the latest payment security protocols. The padlock at the beginning of the address during the payment phase guarantees the highest level of security. As such, from a certain amount of order, a confirmation code will be sent to you by SMS. More details on our payment methods.
Our customer service is available from Monday to Friday from 9:00 am to 12:30 pm and from 1:30 pm to 5:00 pm at 01 64 17 16 80. You can also send us an email at firstname.lastname@example.org or via the contact form below.