My Order

How do I know if my order has been registered?

As soon as your order is validated, you will receive an order confirmation e-mail.

How do I track my order?

To track your order, log in to your account, go to the tab "my orders" and then "details" of the order. Click on the link in the green banner to follow the progress of your order.

Can I change the delivery location of an order that has already been confirmed?

Once your order is validated, it cannot be modified.

Can I change or cancel an order?

Once your order is validated, we cannot cancel or modify it.

Can I order by phone?

Orders can only be placed online at

If you have any questions or need help, you can contact our customer service at